Tickets to Zenit first team and youth team home matches, as well as Zenit-2 home matches, are sold without the buyer having to show personal identification, but not more than five (5) tickets per buyer.
The date and time of the match can be changed by the tournament organizers for reasons beyond the control of the event organizers. Ticket buyers need to specify the date and time of the match kick-off on the club website fc-zenit.ru, on Radio Zenit radio station, and on the websites of the tournament organizers. The event organizer is not liable for any claims, damages, losses or expenses incurred by the buyer associated with the cancellation of the game, or a change in the date and/or kick-off time of the match.
E-tickets are valid only when bought online on the site of the event organizer at tickets.fc-zenit.ru/. In the event that the electronic ticket is purchased from third parties, or is lost, stolen, forged, is not readable, is a duplicate or obtained by other means that violate these rules, the holder of a ticket of this type will be denied access to the match. An E-ticket can not be sold, exchanged for another ticket, or transferred for commercial or promotional purposes to third parties without the prior written consent of the organizer. The buyer can get a ticket analogous to the similar electronic ticket under strict accountability within 3 (three) days from the date of the match in the FC Zenit Client Office at 16, Pr. Dobrolybova, Bldg. 2, lit. A, St. Petersburg.
Purchased tickets can be returned only at the place they were purchased, no later than two hours before the official start time of the match, upon showing one’s passport. Returning E-tickets is only in the FC Zenit Client Office at 16, Pr. Dobrolybova, Bldg. 2, lit. A, St. Petersburg, no later than two hours before the official start time of the match, and only by the ticket buyer, with his or her passport and bank account details to which the ticket cost can be refunded.
The buyer can get change for ticket purchases made in an automatic ticket machine in Office 11 of the Administration of Petrovsky Stadium (CJSC "ABS") on the basis of a receipt from the ticket terminal on weekdays from 10:00 to 19:00, or on the match day. Tickets bought in automatic ticket terminals can only be returned in Office 11 of the Administration no later than two hours before the start of the match, upon showing the buyer’s passport.