Ticket Return Policy
In accordance with the regulations described in the document “Ticket and Season Ticket Sales Regulations”, the following rules apply to ticket returns:
- 1.Paper tickets (on registered security forms)
- 1.1.Return period
Not later than 2 hours before the beginning of the game - 1.2.Where to return your ticket and the required documents
- 1.2.1. «GAZPROM ARENA STADIUM» on Football alley, 6, building 1. Opening hours: 11:00 am-08:00 pm daily until 12.12.2021. (Opening hours changed from 01.12.2021. Information about opening hours in 2022 will be published in January 2022)
- the ticket return form (filled out at the office);
- your passport;
- the ticket (the paper form);
- the receipt from the ticket office;
- the bank card that the ticket has been purchased with;
- the receipt confirming the bank transaction.
- 1.2.1. «GAZPROM ARENA STADIUM» on Football alley, 6, building 1. Opening hours: 11:00 am-08:00 pm daily until 12.12.2021. (Opening hours changed from 01.12.2021. Information about opening hours in 2022 will be published in January 2022)
- 1.3.Refund
- if the ticket has been paid for in cash, the money will be returned to you in cash at the office;
- if the ticket has been purchased by card, the refund request will be processed in 3 to 10 days.
- 1.1.Return period
- 2.E-ticket.
- 2.1.Return period.
Not later than 2 hours before the beginning of the game - 2.2.Where to return your ticket and the required documents
- 2.2.1.«GAZPROM ARENA STADIUM» on Football alley, 6, building 1. Opening hours: 11:00 am-08:00 pm daily until 12.12.2021. (Opening hours changed from 01.12.2021. Information about opening hours in 2022 will be published in January 2022)
- the ticket return form (filled out at the office);
- your passport;
- a printed ticket form;
- • your bank card number or the number of the Yandex.Money account that has been used to purchase the ticket.
- 2.2.2.Online returns. In order to return your e-ticket online please send the following documents to ticket@fc-zenit.ru:
- a scanned copy of a filled return form. A return form blank will be sent to you after you have submitted a request to ticket@fc-zenit.ru and is to be filled out by the customer, signed and scanned;
- a scan of the first page of the customer's passport;
- a pdf ticket form.
- 2.2.1.«GAZPROM ARENA STADIUM» on Football alley, 6, building 1. Opening hours: 11:00 am-08:00 pm daily until 12.12.2021. (Opening hours changed from 01.12.2021. Information about opening hours in 2022 will be published in January 2022)
- 2.3.Refund.
- only the person who have paid for the tickets and who is listed in the payment forms can receive refunds (and only to the card/Yandex.Money account used to pay for the ticket) in 3 to 10 days;
- the card number or the number of the Yandex.Money account that has been used to buy the ticket has to be in the return form.
- 2.1.Return period.