Football Club Zenit
Tickets and membership

RULES OF SEASON TICKET AND TICKET SALES TO THE MATCHES OF FC 'ZENIT'

These Rules of Season Ticket and Ticket Sales to the Matches of FC 'Zenit' regulate the relationship between the person who purchased (is purchasing) the season ticket and/or the ticket (hereinafter referred to as 'the Customer') and the Public Joint Stock Company 'FC 'Zenit' (hereinafter referred to as 'FC 'Zenit') as the seller of the season ticket/ticket and the organiser of the home matches of FC 'Zenit' (hereinafter referred to as 'the Matches'), taking place at the 'Saint-Petersburg' Stadium, located at the address: 1 Football Alley, build. 1, municipality Chkalovskoe, Saint-Petersburg (hereinafter referred to as ‘the ‘Saint-Petersburg’ Stadium’) or at the ‘Petrovskiy’ Stadium, located at the address: 2 Petrovskiy Ostrov, Saint-Petersburg (hereinafter referred to as ‘the ‘Petrovskiy’ Stadium’, as well as hereinafter the ‘Saint-Petersburg’ stadium and the ‘Petrovskiy’ stadium will be collectively referred to as ‘the Stadium’).

The venue of the Match is determined at the absolute discretion of the Club.

Information about the venue of the home Matches of the Club is published on the official website of the Club at https://fc-zenit.ru and on the website of the Russian Football Premier League at https://rfpl.org.

When purchasing the season ticket and/or the ticket, the Customer is obliged to comply with these Rules, as well as the Stadium Code of Conduct, published at https://tickets.fc-zenit.ru/football/rules/rfs_rules/

I.             SALES OF TICKETS

1.1.              Tickets to the home Matches of FC 'Zenit' can be purchased with no presentation of the identification documents, but no more than 5 (five) tickets per Customer. 

1.2.              Tickets to the away Matches of the FC 'Zenit' senior team can be purchased upon presentation of the printed out reservation form and the identification document, no more than 1 (one) ticket per Customer.

1.3.              Children under 7 accompanied by their legal representatives are allowed into the Stadium free of charge, provided they do not occupy a separate seat.

1.4.              The date and the start time of the Match can be changed by the organisers of the tournaments due to the reasons beyond their control. The Customer is obliged to check the date and the start time of the Match on the Club website at https://fc-zenit.ru, in the broadcasts of the 'Zenit' radio station and on the websites of the organisers of the tournaments. The organiser of the tournaments is not responsible for any claims, damages, losses and expenses of the Customer, related to the cancellation of the Match, or the change of the date and/or the start time of the Match.

1.5.              The electronic ticket is valid only when purchased using the online services of the organiser of the event at https://tickets.fc-zenit.ru. In the case of the electronic ticket being purchased from third parties or lost, stolen, falsified, not readable, copied or acquired in any other manner violating these Rules, the holder of such form will be refused the access to the Match. The Customer can receive the ticket on the Strict Accountability Form, similar to the purchased electronic ticket during 3 (three) days after the Match in the FC 'Zenit' Client Support Services at the addres: 16 Dobrolyubov Prospect, build. 2, Litera A, Saint-Petersburg. 

1.6.              Resale, exchange of tickets is prohibited, as well as their use as prizes, as part of service packages, including prize draws, promotional events, as well as in other commercial and advertising purposes without prior permission of the Club/ the organisers of the official sports tournament.

 

II.           ACCESS TO THE STADIUM 

2.1.             Access to the Stadium is allowed by means of the season ticket card/ticket/electronic ticket form QR-code scan in the automatic access control system. The right to access is granted to the season ticket card/ticket/electronic ticket form holder on the following conditions: the QR-code can be scanned by the system devices; upon scanning of the QR-code, the system displays the ‘Access granted’ notification.

2.2.             The ticket/season ticket holder is obliged to present the season ticket card/ticket/electronic ticket form upon request of the FC ‘Zenit’ representatives and law enforcement authorities, and keep the season ticket card/ticket/electronic ticket form until the end of the event. Re-entrance by the season ticket card/ticket/electronic ticket form is not allowed. 

2.3.             Service provisions during the Matches commence at the moment of the doors opening at the Stadium. Doors open 2 (two) hours prior to the official start time of the Match.

2.4.              The ticket/season ticket holder is obliged to protect their tickets from copying. In the case of the electronic ticket form being copied, access to the Match will be granted to the ticket presented on the first-come basis. If the automatic access control system of the Stadium shows the ‘Re-entrance’ notification, the ticket/electronic ticket form holder will not be allowed into the Stadium.

2.5.              In the case of violation of these Rules, the Club has the right to annul the ticket/season ticket, confiscate the ticket/season ticket from the spectator and refuse access to the Stadium to the specified spectator. In the specified case, upon the spectator’s application, the spectator is compensated for the unused part of the season ticket/ticket, withholding the price of provided services according to this season ticket/ticket, as well as the expenses incurred by the Club. Along with this, in the case of the spectator being subject to the administrative ban from the venues of the official sports tournaments, the season ticket/ticket is annulled with no refund.

 

III.          TICKET RETURN PROCEDURE AND TERMS 

3.1.             In the case of the Customer’s refusal to use the season ticket, the season ticket is subject to return before the first home Match, included in the season ticket, and a full refund.

3.2.              In the case of the Customer’s refusal to use the season ticket during the season, a return can be performed on any day. The amount of the refund is determined by recalculation of the price of the unattended Matches of the specified season, withholding the expenses incurred by the Club.

3.3.              In the case of the Customer being subject to the deprivation of the right to attend the venues of the official sports tournaments, the refund of the price of the unattended Matches of the specified season is not applicable.

3.4.              Registration of the return of the purchased tickets can be performed in the point of purchase only, and no later than two hours prior to the official start time of the Match.

3.5.              Registration of the return of the electronic ticket, purchased through the online services at https://tickets.fc-zenit.ru, can be performed only in the Client Support Services of FC ‘Zenit’ at the address: 16 Dobrolyubov Prospect, build. 2, Litera A, Saint-Petersburg, no later than two hours prior to the official start time of the Match, by the buyer of the ticket only.

 

 Refund in cash is performed only on the basis of the application and upon presentation of the passport by the applicant. Refund to a bank card is performed on the basis of the application, upon obligatory presentation by the applicant of the passport and the bank card, by which the ticket was purchased. The details in the return application must be checked against the passport details.

For the correct display of the site, please update your browser: